Refund policy
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.hero { background: #FDF8F2; border-radius: 12px; padding: 2.5rem 2rem; margin-bottom: 2rem; display: flex; align-items: center; gap: 1.5rem; border: 1px solid #EDE0CC; }
.hero-icon { width: 64px; height: 64px; border-radius: 50%; background: #FAEBD7; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
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.hero h1 { font-size: 22px; font-weight: 600; margin: 0 0 6px; color: #1a1a1a; }
.hero p { font-size: 15px; color: #555; margin: 0; line-height: 1.6; }
.cards-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 2rem; }
.stat-card { background: #fff; border: 1px solid #E8E0D5; border-radius: 12px; padding: 1.25rem; display: flex; flex-direction: column; gap: 8px; }
.stat-card svg { width: 22px; height: 22px; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.stat-card .num { font-size: 22px; font-weight: 600; }
.stat-card .label { font-size: 12px; color: #777; line-height: 1.4; }
.section { background: #fff; border: 1px solid #E8E0D5; border-radius: 12px; margin-bottom: 12px; overflow: hidden; }
.section-header { display: flex; align-items: center; gap: 12px; padding: 1.1rem 1.25rem; border-bottom: 1px solid #F0E8DC; background: #FDFAF6; }
.section-header svg { width: 20px; height: 20px; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.section-header h2 { font-size: 15px; font-weight: 600; margin: 0; color: #1a1a1a; }
.section-body { padding: 1.25rem; }
.section-body p { font-size: 14px; color: #555; line-height: 1.7; margin: 0 0 12px; }
.section-body p:last-child { margin-bottom: 0; }
.checklist { list-style: none; padding: 0; margin: 0 0 12px; display: flex; flex-direction: column; gap: 10px; }
.checklist li { font-size: 14px; color: #555; display: flex; align-items: flex-start; gap: 10px; line-height: 1.5; }
.checklist li svg { width: 16px; height: 16px; flex-shrink: 0; margin-top: 2px; fill: none; stroke-width: 2.5; stroke-linecap: round; stroke-linejoin: round; }
.two-col { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-bottom: 12px; }
.mini-card { background: #FDF8F2; border-radius: 8px; padding: 1rem; border: 1px solid #EDE0CC; }
.mini-card .mini-title { font-size: 13px; font-weight: 600; margin: 0 0 6px; color: #1a1a1a; display: flex; align-items: center; gap: 6px; }
.mini-card .mini-title svg { width: 15px; height: 15px; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.mini-card p { font-size: 13px; color: #666; margin: 0; line-height: 1.5; }
.highlight { background: #FFF8EE; border-left: 3px solid #B8790D; border-radius: 0 8px 8px 0; padding: 0.85rem 1rem; margin-bottom: 12px; }
.highlight p { font-size: 14px; color: #555; margin: 0; line-height: 1.6; }
.highlight strong { color: #1a1a1a; }
.contact-bar { background: #FDF8F2; border: 1px solid #EDE0CC; border-radius: 12px; padding: 1.25rem 1.5rem; display: flex; align-items: center; justify-content: space-between; margin-top: 1.5rem; gap: 1rem; }
.contact-bar p { font-size: 14px; color: #555; margin: 0; }
.contact-bar a { color: #B8790D; font-size: 14px; font-weight: 600; text-decoration: none; display: flex; align-items: center; gap: 6px; white-space: nowrap; }
.contact-bar a:hover { text-decoration: underline; }
@media (max-width: 600px) { .cards-grid { grid-template-columns: repeat(2, 1fr); } .two-col { grid-template-columns: 1fr; } .contact-bar { flex-direction: column; align-items: flex-start; } .hero { flex-direction: column; } }
Every product is carefully inspected before it leaves our warehouse. If something isn't right, we're here to make it right — quickly and without fuss.
30 days
Return window from date of delivery
14 days
To post it back once you've told us
5–10 days
For refund to appear in your account
48 hrs
To report damaged or incorrect items
Eligibility Criteria
To keep returns straightforward, we ask that your item is:
- In its original condition, with all accessories included
- Returned in its original packaging wherever possible
- Accompanied by your order number or proof of purchase
You are welcome to unpack an item and check it works, exactly as you would in a shop. If it comes back damaged or showing more handling than that, we may reduce your refund to reflect the loss in value. This does not affect your statutory rights.
Non-Returnable Items
- Opened or partially used edible salt, bath salts, or any consumable product, for hygiene reasons
- Gift cards
These are the only exceptions. Everything else in our range can be returned within 30 days.
Exchanges
Wrong item sent by us
We cover all return and exchange shipping costs. No hassle, no cost to you whatsoever.
Change of preference
Exchanges welcome for a different size or colour. Return shipping costs are the customer's responsibility.
Contact us at support@thehimalayansalt.co.uk before sending anything back.
Damaged or Incorrect Items
If your order arrives damaged, cracked, or incorrect — contact us within 48 hours of delivery with your order number and a clear photo of the issue.
We'll arrange a free replacement or full refund with no return shipping required on your end. Email: support@thehimalayansalt.co.uk
Return Shipping
If your item arrived in perfect condition and you've changed your mind, return shipping costs are your responsibility. We recommend using a tracked service — we cannot be held responsible for items lost in transit.
Please do not send items back without contacting us first. Unsolicited returns will not be accepted.
Refunds
- Approved refunds are processed to your original payment method
- Allow 5–10 business days for your bank or card provider to post the credit
- Original shipping costs are non-refundable unless the return is due to our error
Shipping Restrictions
We currently ship and accept returns within the United Kingdom only. We do not fulfil or process international orders at this time.
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